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If you use live chat software as your main customer service channel you’d need to have more customer care representatives to be online during the rush hours. This will ensure that your team is well-organized and can handle customer requests efficiently under holiday shopping pressure without creating a mayhem. Train employees about event details and promotional items. Proactively plan and prepare for special events You can also ask your customers to fill out holiday survey to ensure they are satisfied with your services and be timely informed in case there are any issues or complaints. People will appreciate this gesture and will become your loyal customers in the future and may share this pleasant experience with their friends in social media networks.
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You can exceed customers expectations by adding something extra, like additional discount, free item or just a thank-you note. Manage customer expectations on wait time and product availability by keeping them informed of their order status and traffic flow. This way you will not only bring holiday mood but also will greet your customers and website visitors with coming holidays. To create a special communication atmosphere you can put holiday live chat icons to your website, upload holiday live chat logo and add holiday greetings to your email signature. In addition to your website decorations you might also upload holiday banners to your social media pages where you are going to promote and advertise your holiday deals.
The right header decoration as well as holiday banners will do the trick and help your consumers dive into the rich offer of merchandises. Holiday decorations create special mood and encourage your website visitors to begin with a shopping process, especially if you offer gift cards and generous discounts. Thus advance preparation and empowering your team with the right tools for customer service will facilitate your company’s holiday workflow and help to create magic unforgettable moments for your customers. Generous discounts will attract a higher volume of consumers to your store and this means you’d need to work twice more and twice hard. The holiday shopping season is a huge opportunity for consumer brands to exceed their sales goals for the year.
During the holiday season our customers expect quick, consistent and outstanding customer service which starts from the moment they enter the store or visit your website and does not finish with the moment they pick their purchases up or receive their delivery.
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